Contact Us

You may register or withdraw through your account.

If you need additional assistance, contact Arizona Educator Proficiency Assessments Program customer service:

Email:	Send us a message
Phone:	(800) 239-8105 (toll free, US and Canada only) Mon–Fri: 7:00 a.m.–6:00 p.m. mountain standard time, excluding holidays Sat: 7:00 a.m.–3:00 p.m. mountain standard time, excluding holidays
Live Chat:	This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail:	AEPA Program Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, DOB, email) To submit other materials to Evaluation Systems

Schedule, Reschedule, or Cancel

You may schedule, reschedule, or cancel your registration through your account.

If you need additional assistance, contact Arizona Educator Proficiency Assessments Program customer service:

Email:	Send us a message
Phone:	(800) 239-8105 (toll free, US and Canada only) Mon–Fri: 7:00 a.m.–6:00 p.m. mountain standard time, excluding holidays Sat: 7:00 a.m.–3:00 p.m. mountain standard time, excluding holidays
Live Chat:	This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail:	AEPA Program Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, DOB, email) To submit other materials to Evaluation Systems

Test Center Information

If you need directions or information about how to find you test center.

Web:	AEPA appointments: www.pearsonvue.com/aepa Includes chat and email
Phone:	(800) 989-8532 Mon–Fri: 6:00 a.m.–6:00 p.m. mountain standard time Sat: 6:00 a.m.–3:00 p.m. mountain standard time Excluding local holidays, as posted on VUE's Customer Service page

Scoring & Reporting

Email:	Send us a message
Phone:	(800) 239-8105 (toll free, US and Canada only) Mon–Fri: 7:00 a.m.–6:00 p.m. mountain standard time, excluding holidays Sat: 7:00 a.m.–3:00 p.m. mountain standard time, excluding holidays
Live Chat:	This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail:	AEPA Program Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, DOB, email) To submit other materials to Evaluation Systems

Requesting Alternative Testing Arrangements

General Questions

Email:	Send us a message
Phone:	(800) 239-8105 (toll free, US and Canada only) Mon–Fri: 7:00 a.m.–6:00 p.m. mountain standard time, excluding holidays Sat: 7:00 a.m.–3:00 p.m. mountain standard time, excluding holidays
Live Chat:	This service is available when the "Chat now" tab appears in the lower right corner of your screen.
Mail:	AEPA Program Evaluation Systems Pearson 300 Venture Way Hadley, MA 01035
Submit Materials:	To update your account information (name, SSN, DOB, email) To submit other materials to Evaluation Systems

Certification Requirements & Which Tests to Take

Questions about certification requirements and which tests to take should be directed to the Certification Unit at the Arizona Department of Education.

Web:	Certification Unit: www.azed.gov/educator-certification
Email:	certification@azed.gov
Phone:	(602) 542-4367

Live customer support will not be available during the following holidays:

Nov 28–29, 2024
Dec 24–25, 2024
Jan 1, 2025
Jan 20, 2025
May 26, 2025
Jun 19, 2025
Jul 4, 2025
Sep 1, 2025
Nov 27–28, 2025
Dec 25–26, 2025

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